We're not your typical marketing agency. We're the folks you call when things go sideways - and we make sure your brand comes out stronger on the other side.
Started in Vancouver back in 2015, we've weathered enough brand storms to know what actually works when reputation's on the line. No fluff, no corporate speak - just real strategies that protect what you've built.
Three ex-journalists and a PR consultant walked into a coffee shop on Homer Street. Sounds like a joke, but we realized Vancouver needed someone who actually understood crisis management beyond damage control. We'd all been on the other side - covering scandals, watching companies crumble. Figured we could do better.
Remember that tech company data breach that somehow didn't tank their stock? Yeah, that was us. Can't name names, but we learned something crucial - transparency beats spin every single time. That case put us on the map and changed how we approach every crisis since.
Moved into Suite 400 and doubled our team. Added digital security to our roster because honestly, you can't protect a brand without understanding the tech side. Hired former hackers, social media analysts, and a lawyer who gets it. Game changer.
COVID hit everyone hard, but we saw companies scrambling with messaging that just... missed. We developed rapid response protocols that we still use today. Helped 40+ businesses navigate lockdown communications without sounding tone-deaf. Learned to move faster than ever.
Started taking clients from Toronto, Calgary, Montreal. Turns out our West Coast approach resonated across Canada. We're still Vancouver-based and proud of it, but now we're protecting brands coast to coast. Who knew?
We're 30 people strong now, still in the same building, still answering our phones at 2am when crisis hits. We've handled everything from social media nightmares to full-blown PR disasters. And yeah, we sleep better knowing the brands we protect actually deserve defending.
Each person here brings something different to the table. No corporate clones - just folks who've been in the trenches and know their stuff.
Crisis Lead
15 years handling corporate meltdowns. Used to work crisis for Fortune 500s. Prefers coffee black and strategies direct.
Digital Security
Former white-hat hacker. Finds vulnerabilities before the bad guys do. Still codes at 3am for fun.
Media Relations
20 years in journalism before switching sides. Knows how reporters think because she was one. Still has the contacts.
Brand Strategy
Built three brands from scratch before joining us. Sees patterns others miss. Annoyingly good at predicting trends.
Analytics Lead
Turns data into action plans. Can track sentiment shifts before they become problems. Math nerd who saves brands.
Legal Advisor
Keeps us out of trouble. Explains legal stuff in plain English. Actually fun at parties, surprisingly.
Look, we've seen good companies get buried by bad press they didn't deserve. We've watched brands implode because nobody knew how to handle a crisis properly.
That stuff bothers us. A lot.
So we built something different - a team that actually cares about protecting what matters. We're not here to spin lies or cover up wrongdoing. We work with clients who deserve defending, and we do it with strategies that hold up under scrutiny.
We're based in Vancouver because this city gets it - you can be professional without being fake. Direct without being cruel. And you can defend brands while keeping your integrity intact.
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